How to Cancel Etsy Order That is Placed Mistakenly?

Looking for the right instruction to Cancel your Etsy Order? Well, you have landed on the correct article to learn about it from scratch.

The process is simple, but for novices, it can be somewhat difficult. We have composed this article explaining the cancellation process in the simplest possible format.

So, keep reading and learn how to cancel Etsy’s order correctly.

Being a massive online marketplace for handmade goods, Etsy is home to almost anything you could possibly want. Shopping might be difficult when there’s so much to choose from.

It is possible to find yourself needing to reverse a recent purchase you made on the site. That is irrespective of whether you’re a first-time user or a seasoned shopper.

Cancel Etsy Order using an Account

A request for cancellation on Etsy might be accepted or rejected at the discretion of the seller. For this reason, you must contact the vendor directly. You should do it if you’ve purchased your item or items and later change your decision. That means you have decided that you no longer like it and want to cancel your transaction.

You should also ensure your purchase was completed in accordance with Etsy’s cancellation policy before continuing. Assume that you’ve not paid yet or received the item. Also, the respective seller is agreed to cancel the request. If that’s the case, the cancellation process will be completed automatically.

You have the option of canceling your order before or after it has been sent. If the vendor hasn’t yet sent the goods, it’s likely that they’ll allow you to cancel the order. The other option is to seek a refund and return an item if it has already been sent.

To begin the cancellation procedure, follow these steps depending on your situation.

How to Cancel Etsy Order Prior to Shipping It

Assume that it’s been under two days since you made a purchase. If so, the item may still be on its way to you. To cancel an order in this situation, follow these steps:

  • Using the address, log in to your account there.
  • Go to the “Your Account” area by clicking on the “Your Account” link. It is located in the upper-right corner of its “Home” page.
Etsy Account
  • Open the “Purchases and Reviews” drop-down menu.
How to Cancel Etsy Order via Purchase on Etsy
  • Locate the order that has to be canceled.
  • The order status “Not sent” may be found on the right side of the page. There’ll be a “Request Cancellation” link at the bottom of the page. It’s there.

The respective seller will receive an automated message from you. Add extra details to the offer in the message. You can explain why you’re canceling the deal or anything else you think the seller needs to know. It’s always up to you whether or not you want to change the message.

  • After clicking “Submit“, wait for a response from the vendor. And, that’s how to perform Etsy cancel order successfully before shipping it.

How to Cancel Etsy Order Once It is Shipped

If it’s been over two days since you placed your purchase, it’s probably already been delivered.

You may Etsy cancel the order once it has been sent using the following instructions. 

  • Go to to proceed with the cancellation process.
  • To sign in, go to the upper right corner of the Etsy screen and click “Sign in“.
  • In the top right-hand corner, click on the account symbol. It’s the “You” symbol at the bottom of the icon.
  • The drop-down list will have a “Purchases & Reviews” option.
  • Select “Contact Shop” from the list of orders you would like to cancel. You can then see a blank message draft appear when you first log in.
  • Send a note to the seller informing them that you wish to cancel the order. Click “Send” so you can send the message.
  • After receiving the cancellation request, the respective seller will determine whether or not to continue with your cancellation request.

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Cancel Etsy Order if You Are a Buyer

Every individual is supposed to follow the cancellation policy of Etsy. If that’s the case, customers who do not have an account may cancel their orders. Etsy’s transactions service is known to be the only option to cancel an order in that case.

So, if you don’t have an account and still wonder how to cancel an Etsy order, keep reading.

  • First of all, make sure to check your email for its order confirmation from Etsy. This is the message you received from
How to Cancel Etsy Order by Email Etsy Support
  • Tell them you’d like to cancel the respective order in reply to that email. Make it clear that your email is intended for the seller from the outset.

Cancel Etsy Order as a Seller

As an Etsy seller, you should check the cancellation policy before canceling an order. In addition, make sure to request a refund for any shipping labels that were not utilized. Also, you should gather any relevant information for your records.

Before canceling a transaction on Etsy, it’s a good idea to write the customer (the respective buyer) a note. Do it through Etsy Messages. This is how to accomplish it:

  • Shop Manager has a “Orders & Delivery” tab that you may go to for further information.
  • Make a note of the order.
  • Select “Send a message” from the menu on its order form.
  • Click “Send” once you’ve typed your message.

Cancel Etsy order is the only solution; therefore, here’s how:

  • Log in to the Etsy account at
  • Take a look at the option called “Shop Manager
  • Click on “Orders & Shipping” to begin the ordering process.
Cancel Etsy Order as a Seller
  • The “Cancel order” feature may be found by choosing “More actions“. After that, you should select “Cancel” in the “Order Detail” overlay. You may also cancel a purchase by clicking on the three-dot symbol beside the respective order. Then, you should choose “Cancel“. 
  • Identify the cause of your decision to postpone. The buyer’s reimbursement will be shown as well.
Cancel an Order
  • (Optional) To communicate with the buyer, enter a note in the text box that appears beneath the refund amount. There are a number of ways to let them know.
  • Choose “Cancel Order” to end your purchase.

Once the order is canceled the order, a refund will be issued to the buyer. Then, the cancellation process will take effect immediately. Within 48 hours of cancelation, the buyer can post a review.

Etsy Payments refunds are not required if the customer paid with a method apart from Etsy Payments.

Under “Orders & Shipping“, find “Complete“. Then, you can see a list of all of the canceled orders.

Frequently Asked Questions

What Actions Can You Take if the Seller Doesn’t Agree to Cancel an Order?

You can go for an action called “order case” if the respective seller refuses to Cancel Etsy Order.

  • Choose Your Account on
  • Tap “You” and go to “Purchases and Reviews“.
  •  Select “Help with order” from the drop-down.
  • Choose “Still needs help?“.
  • Choose the option that lets you open a case.
  • Hit “Next“.
  • Upon completion, click “Submit“.

The vendor has three days to react to the request once you initiate a case. What if the respective seller is no longer active or even refuses to cancel that order? Just contact Etsy and have them mediate. This is how to accomplish it:

  • Go to account.
  • Choose “Purchases & Reviews“.
  • For more information on a certain order, select “View case” next to it.
  • Pick the case that you wish to raise.
  • Press the “Escalate” button.

In the end, Etsy will analyze the situation and make a decision about it. Be sure to provide all the facts before making a choice by working with both parties. Giving as much information in the case report will assist speed up the process. Photos, receipts, and third-party assessments are appreciated.

Finally, before order placement, make sure to review the cancellation policy of the shop. Doing so will save both the parties time and aggravation by avoiding unnecessary case-opening and case-solving.

Will Cancellation Affect the Status of the Seller Account?

A lot of vendors are worried about their search engine rankings being affected by too many cancellations. Only time will tell if there is a direct link between cancelations and worse search ranking on Etsy. The combination of negative reviews and cancellations, on the other hand, might harm your reputation.

Some merchants have severe no-cancellation rules. So, they frequently ship different things than what is requested by buyers. Unfavorable reviews or cases with negative results might harm a store’s rankings in the circumstances like those.

We should say that it’s a good idea to spread out your selling locations. It is better than relying too much on a single location.


Regardless of the retailer, canceling orders is never considered to be a pleasant process. In comparison to other e-commerce giants, Etsy has made it more difficult to cancel an order. However, if you’re patient and have a good cause to cancel your order, you shouldn’t have any issues.

With any luck, you now know everything you should know about canceling an Etsy order. Be sure to text your seller first before contacting Etsy. Don’t forget to get in touch with the buyer first if you’re a vendor!

Well, why is it so common for a customer to need to know how to cancel an Etsy order? Did you run into any problems while putting this together? We would love to know your opinion. So, please do share your thoughts with us.


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